Support
Managed IT support
Unlimited helpdesk with a 15-minute response target, staffed in-house — no offshore triage layer.
Managed IT that keeps your business moving.
Round-the-clock support, hardened security and cloud that behaves — delivered by engineers who answer the phone.
Live from the service desk
8,400+
Endpoints managed
15 min
Response target
99.98%
Uptime, last 12 months
24/7
Monitoring & support
What we run
Everything your IT department would do
One team, one contract, one number to call. Each service below is delivered against a published target we report on every quarter.
Security
Cyber security
Endpoint protection, email filtering and round-the-clock threat monitoring on every device.
Cloud
Cloud & Microsoft 365
Migrations, licence right-sizing and tenant hardening — done once, properly, and documented.
Backup
Backup & recovery
Immutable off-site backups, with a real restore tested every single month and evidenced.
Network
Networks & connectivity
Firewalls, switching, Wi-Fi and business circuits designed to stay up and easy to extend.
Monitor
24/7 monitoring
Agents on every device and circuit, alerting our desk before your team ever notices.
Compliance
Compliance & audit
Cyber Essentials, ISO 27001 evidence and audit-ready reporting pulled straight from the tooling.
Projects
IT projects
Office moves, rollouts and upgrades delivered to a fixed price and a date we actually hit.
Strategy
vCIO & roadmapping
A quarterly plan tied to your budget and your risks — not to our supplier margins.
Proven in production
Twelve years of keeping the lights on
Every number here comes from our own service desk, measured monthly and published to clients in their quarterly review. No cherry-picking, no rounding up.
Read our SLA99.98%
Uptime, last 12 months
15 min
Response SLA, all tiers
12 yrs
Continuous operation
0
Unrecovered incidents
Who it’s for
Built for businesses that cannot afford a bad morning
Growing SMEs
No internal IT, no appetite for surprises
10 to 150 staff who need a whole IT department on tap — helpdesk, security and strategy — without hiring one.
Professional services
Where downtime is billable hours
Law, finance and accountancy firms with hard compliance obligations and zero tolerance for a slow morning.
Multi-site operations
Same standard in every location
Retail, care and logistics groups that need identical kit, connectivity and support across every site.
Get started
Let’s make your IT boring again
Book a free 45-minute review. We audit your estate, flag what is actually at risk, and show you exactly what we would change first.
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